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Testimonials

“Crawley Open House made the decision to switch to a new telephone system in order to save money.

 

We looked for a local supplier and found Telnet. From the moment we spoke to the them, we were treated as old friends. This included a very welcoming and informative initial consultation where our needs where considered and an effective and appropriate solution suggested. Due to the unorthodox way we use some of our telephones, there were some issues during the installation but these were rapidly ironed out by Telnet’s committed team.

 

We are delighted by our new system which is both cost-effective and has given us lots of new functionality to improve our work. Their on-going support has also been first class and I have no hesitation in recommending Telnet to anyone interested in renewing their telephone system.”

I always like to receive feedback on my staff so I just wanted to make a point of letting you know how helpful and supportive Jess has been throughout the transfer period, nothing is ever too much trouble and she seems to have a great understanding of what it is we need.

We recently replaced our redundant telephone hardware system with the Horizon system which has provided us with a highly flexible platform that has significantly reduced our monthly telephone costs. In addition, the Horizon platform provides our business with expanded telephone functionality and future-proofing that is highly cost-effective compared to traditional non-VoIP based systems.

"From an enthusiastic sales representative to an efficient admin and tech team, we have found Telnet to be our perfect provider for both telecoms and internet. They offer up-to-date equipment with the capacity to move with our needs and are never too busy to deal with any issues. I very much appreciate their patience and perseverance!"

 

After the terrorist incident in London Bridge in June 2017 we were excluded from our offices for 2 days, this meant that we had no access to the business except through our phones and laptops. Telnet were fantastic and they put in place a call forwarding service within a couple of minutes to allow us to continue to respond to our clients.

They were always there to deal with our concerns and make sure our telephone services were effective as needed when needed.

I can’t recommend them highly enough.

We chose the Horizon system because it gave us more flexibility in the way we run our system.

We can take the handsets and plug them in anywhere with internet access and they still function as if we are in the office. We needed the flexibility to work from home or office and it’s an ideal solution to the problem. One of the team has the soft client running on a P.C. at home and that  is synchronised with his phone handset on his desk.

We were able to configure multiple lines and hunt groups so we could separate support calls for different products from our main switchboard calls.

One of the most useful features is that voicemails are emailed to us and have an audio file attached so we can listen to the voicemail without having to connect to the system. This is brilliant for out of hours support calls!

We chose Telnet because of their professional approach and clear product knowledge. We were in the process of an office move at the time and Telnet managed the installation and set up of the new broadband communications at the new office and sorted out the installation and setup of the new phone system. This meant that we were able to have handsets plugged in at both old and new locations simultaneously which meant we had a seamless move and were able to avoid the usual trauma of dealing with BT.

In summary, we have been extremely pleased with the Horizon system and the service received from Telnet and I am quite happy to recommend them both.

 

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