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PBX Systems

Overview

An Avaya IP Office is a single, stackable, scalable small business communications system that grows with your business easily and cost-effectively. Built from the ground up specifically for small and midsize businesses, IP Office offers technical flexibility – it uses digital, analogue, IP, or any combination of these – and resiliency.

IP Office includes new mobility features for on-the-go employees and the system seamlessly integrates with today’s popular desktop applications to help improve collaboration tools. This ultimately increases employee productivity and enhances customer service.  IP Office is award-winning and used by more than two million organizations worldwide.

Easy to use and manage: Whether you are adding a new employee or an entirely new office, setting up a customer service help desk, or outfitting an employee to work at home, IP Office keeps it simple.

Swiftly deploy customised features: IP Office lets you design your own set of features that your users need most. You can take advantage of pre-existing templates to set up “typical” users and quickly deploy them to all employees or specialised groups of users.

Easily add or move phones: Adding new phones or other devices is simply a matter of plugging them in and powering on – IP Office automatically reads the IP address of the device. Once it is set-up, you can move a device from extension to extension, even to another location (e.g., a home office), without having to “re-administer.”

Manage your system from anywhere: You don’t have to be on-site to manage your IP Office system—you can do it securely, from anywhere, and at any time. IP Office administration is flexible, efficient and included with the IP Office 500 system.

Key Features

  • Automatic Call Distribution
  • Advanced Call Handling. Calls routed to wherever you want - office or mobile
  • Ad hoc Call recording, to improve customer service and comply with legislation requirements

Mobile/Remote Working improving agility and flexibility of your organisation

  • Twin your office phones with your mobile phones, helping you to never miss a call
  • Hot Desking / Remote Hot Desking
  • Voicemail to your customer's email inbox as standard
  • User based profiles including Receptionist, Office Worker, Remote Worker and Power User

Provides a Unified Communications and Collaboration platform designed to improve the effectiveness and efficiency of your organisation

  • Integrated Conferencing – 128 channels with up to 64 parties allowed per conference
  • Seamlessly incorporate business applications such as Microsoft Outlook

An IP Office edition to meet the needs of your business

IP Office Essential Edition: The perfect small business starter kit with all the “must haves” (call routing, caller ID, hold/ conference/transfer, voice mail) plus a great selection of Avaya phones.

IP Office Preferred Edition:  The right choice for any business that wants to use communications to operate more efficiently and effectively today and for the foreseeable future.                                           

Scalable, sophisticated voice mail: The voice messaging capabilities in Preferred Edition deliver productivity and efficiencies day-in and day-out. Handle up to 40 simultaneous calls. Broadcast a single voice mail to the entire company, a specific department or just a team.

Secure “Meet me” conferencing: With its built-in conferencing capability, Preferred Edition makes it easy for all your users to host their own password-protected conference calls. The user experience becomes seamless for your staff and customers. IP Office lets you host a multitude of calls simultaneously.

Intelligent call routing: Preferred Edition gives you many programmable options to handle calls any time of the day or night. Programme IP Office to recognise your best customers and even greet them with a personal message. Forward calls virtually anywhere with different options for each extension, times of day and different incoming numbers or area codes.

Automated service prompts: Enrich the experience for incoming callers by providing information such as wait time, information on promotions or other communications that will add value to their overall experience.

Call recording: Built-in call recording is a great way to keep tabs on your business operations, reduce legal risks to your company and potentially meet industry-compliance criteria. Record incoming or outgoing calls. Set it up in advance, or record on demand with the push of a button.

Seamless retrieval of recorded calls: Easily archive all recorded calls and seamlessly search and replay any conversation. Search via browser interface and access exactly the information you want. Use the replay controls to start, stop, pause, and skip forward / backward or to export the recording by date, time, parties, length or target extension number. Use your results to understand problem or opportunity areas in customer service.

Download the IP Office Brochure here.